The upshot of the integration means Avaya customers can integrate Skype calling with the rest of their business processes. Lots of employees already use Skype by integrating it with a corporate telephony system, enterprises can ensure that appropriate security and compliance policies are met.
The integration requires Skype Connect, the SIP-to-Skype add-on, to run on an Avaya platform, such as Avaya Aura Session Manager, Avaya Aura SIP Enablement Server, CS1000, Avaya IP Office, or BCM systems.
In the long term, it may be even better news for contact centers because it will provide greater opportunity for businesses to connect with customers via voice, video, IM and more. This is good news for enterprises today because the partnership can help them cut costs. Under the terms of the relationship, Avaya customers in the US will be able to make global calls via Skype right from their Avaya communications system. Avaya and Skype have announced a joint integration that makes Skype services available on a variety of Avaya platforms.
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